We'll answer your questions in an instant.
GENERAL QUESTIONS
Who are you?
Craze is a Spain-based beauty brand bringing salon-quality manicures to your home.
Easy to apply, comfortable to wear, and designed to fit every nail shape, our products make beautiful nails effortless.
All orders are shipped from Spain.
How can I track my order?
🚚 Shipped from Spain
📦 Delivery 2–5 business days
Once your order has been shipped, you will receive a tracking link via email.
You can also check the status of your order on our tracking page.
Within the Peninsula and Balearic Islands, delivery usually takes between 2 and 5 business days.
Shipping to the Canary Islands costs € 8.94 and is free for orders over € 50. Delivery usually takes between 3 and 7 business days. As is customary in the Canary Islands, local costs (IGIC) may apply upon receipt of the order.
For the EU or international orders, the timeframe may vary depending on the carrier.
If you have not received updates or notice any delay, please write to us at support@craze-nails.com and we will be happy to help you.
Shipping Policy
Who is behind Craze?
Craze is a Spain-based beauty brand created with one clear idea: to offer a gentler alternative to traditional manicures without compromising on beautiful results.
We wanted to create an easier way to achieve salon-looking nails from home, at a price that feels accessible.
Together with our creative team, we continue to develop designs and products made to suit every style. More and more women are discovering Craze and making this new way of doing their nails part of their routine.
Can I change my address after placing an order?
Only if your order has not yet been processed.
We work fast, so please contact us as soon as possible at support@craze-nails.com.
We'll let you know whether we're still able to make the change.
Do you ship to the Canary Islands?
Yes, we ship to the Canary Islands ✨
Shipping costs €8.94 and is free for orders over €50.
Delivery usually takes between 3 and 7 business days.
As is common in the Canary Islands, local costs (IGIC) may apply upon receipt of the order.
💡 Tip: many of our customers take the opportunity to add several designs and get free shipping.
Shipping Policy
My order arrived incomplete or with incorrect products. What should I do?
We'll sort it out right away.
Please send your order number and photos to support@craze-nails.com.
Tip: Some items from our Starter Kits may be stored inside the inner pocket of the pouch, so please check there first.
My order never arrived. What can I do?
We'll sort it out as quickly as possible.
Please send your order number and photos to support@craze-nails.com.
Tip: Some items from our Starter Kits may be stored in the inner pocket of the pouch, so be sure to check there first.
Do you have physical stores?
We collaborate with selected brands, so you may occasionally find Craze in stores and salons in Spain.
FREQUENTLY ASKED QUESTIONS
How long does a Craze manicure last?
UV-Free: 7–14 days
Semi-Cured Gel: 14–21 days after curing
Wear time also depends on the natural condition of your nails and how closely the application instructions are followed.
Do stickers damage my nails?
Our nail stickers are designed for gentle removal when applied and removed correctly.
Proper nail preparation and removal with nail oil help keep your natural nails healthy and strong.
Can I reuse the stickers?
No.
Neither type is reusable.
Are they vegan and cruelty-free?
Yes.
Our products are vegan, cruelty-free, and free from HEMA and DI-HEMA.
Our Semi-Cured Gel products contain acrylates, but in a partially cured form designed to reduce exposure compared to traditional liquid gel systems.
Do they have an expiration date?
Yes.
Unopened: up to 12 months from the date of purchase.
Opened: we recommend using them as soon as possible and storing them in a cool, dark place.
Semi-Cured Gel products should always be kept tightly sealed, as exposure to light may cause them to cure prematurely.
How should I store Craze products?
Store in a cool, dark place.
Keep away from direct sunlight.
Always keep the packaging sealed when not in use.
For Semi-Cured Gel products, make sure the pouch is tightly closed after opening.
Always keep the Top Coat tightly sealed.
What happens if one of my favorite designs is out of stock?
No worries, we regularly restock our designs.
If you'd like to know when a specific design will be available again, please contact us via our contact form or email us at support@craze-nails.com.
Can I swim, shower, or work out with the stickers on?
Yes.
Both types are water-resistant and sweat-resistant once fully applied.
For best results, avoid water for the first two hours after application.
UV-FREE QUESTIONS
How long do UV-Free last?
Generally 7-14 days, depending on your daily activities.
Can I use them on my toenails?
Yes.
Can I apply top coat over UV-Free?
Yes, if you want more shine or protection.
What happens if the UV-Free peel off?
Write to us with photos or a description.
We will help you or send a replacement if necessary.
SEMI-CURED GEL QUESTIONS
Do I need a UV lamp?
Yes.
Cure the strips for 60 seconds and the top coat for 120 seconds.
How do I prevent hair from getting caught in the edges?
Press the edges well before curing and seal them with top coat.
File only after curing.
Do the products contain TPO?
No.
They do not contain TPO, HEMA, or DI-HEMA.
Can I use my own lamp?
Yes, as long as it's a minimum of 12W to 14W
Are they safe during pregnancy or breastfeeding?
The strips, yes.
We recommend avoiding liquid top coat as a precaution.
Can I wear them in winter?
Yes.
If they are stiff from the cold, warm your hands and stretch them lightly.
Can I apply them on artificial or gel nails?
Yes.
Both UV-Free and Semi-Cured Gel nail stickers can be applied over:
• Gel polish
• Acrylic nails
• BIAB (Builder in a Bottle)
• Press-on nails
As long as the surface is smooth, clean, and free from oils.
APPLICATION AND REMOVAL
How long does the application take?
UV-Free: approximately 10–15 minutes
Semi-Cured Gel: approximately 20–30 minutes
The more you apply them, the faster and easier the process becomes.
What should I avoid?
To get the best results, avoid:
• Direct sunlight
• Leaving the nail stickers exposed for extended periods before application
• Applying the stickers onto the skin
• Pulling them off during removal
For gentle removal, always use nail oil and take your time.
What's the best way to apply them?
For the best possible wear time:
• Avoid direct sunlight before application
• Prepare your nails properly
• Choose the correct size for each nail
• Press down the edges firmly
• For Semi-Cured Gel, always file after curing
How do I remove them without damaging my nails?
Always remove with nail oil:
• Apply oil around the edges of the nail sticker
• Gently lift it with a wooden cuticle stick
• Add more oil if you feel any resistance
• Never pull or force it off
Slow, gentle removal helps keep your natural nails healthy and protected.
OTHER QUESTIONS
Can I be having an allergic reaction?
UV-Free nail stickers do not contain uncured gel monomers and do not require a UV lamp.
Our Semi-Cured Gel products are free from HEMA and DI-HEMA and are partially cured, which helps reduce exposure compared to traditional liquid gel systems.
To minimise the risk of irritation, avoid contact with the skin and always follow the recommended curing instructions.
If you have previously experienced an allergy to acrylates or gel products, we recommend consulting a healthcare professional before using any gel-based product.
Do my nails need a break?
Not necessarily, but we recommend regular oiling.
Can I apply a new set right after removing the previous one?
Yes, as long as your nails are clean, dry, and oil-free.
What do I do if I'm not satisfied or something isn't working?
We're here to help.
Simply email us at support@craze-nails.com and we'll be happy to assist you under our Happiness Guarantee.
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