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RETURN POLICY


Last updated: 07-03-2026

We want your experience with Craze to be easy and enjoyable. This Return Policy explains how to return a product, under what conditions, and what the procedure is. 

To find out if you are eligible for a refund, please refer to the Refund Policy.  

1. Products You Can Return 

A. Nail Stickers (UV-free & Semi-cured) 

✔ Can be returned opened or unopened 
✔ Up to 100 days (Happiness Guarantee) 
✔ In some cases we will not require a return if the evidence is sufficient 

B. Defective Products 

✔ Can be returned 
✔ Must be reported within 7 days 
✔ Requires photo/video proof 
✔ We may or may not request a physical return 

C. Other unopened products 

✔ Oils, top coats, creams, tools, accessories 
✔ Must be completely unopened 
✔ Up to 30 days from delivery 

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2. Products that CANNOT be Returned 

Unless there is proven defect: 

  • Cleansing pads 

  • Free gifts / promotional gifts 

  • Mystery boxes 

  • Sale items (except nail stickers) 

  • Used oils/top coats (except for defect) 

  • Products purchased from third parties 

  • Discounted bundles or sets 

  • Products damaged due to misuse or improper storage Shape 

3. Deadlines 

  • Nail stickers: 100 days 

  • Unused/unopened products: 30 days 

  • Defects: 7 days 

  • Transit damage: evidence upon opening package 

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4. Shipping Costs for Returns 

Depends on the reason: 

Defect or damage 

→ Craze pays for shipping 

Happiness Guarantee (satisfaction) 

→ Customer pays for shipping 
→ Return may not be necessary 

Change of mind 

→ Customer pays for shipping 
→ Only unopened products (except stickers) Shape 

5. Conditions for Returned Products 

Nail Stickers 

  • Opened or unopened allowed 

  • Include packaging (even if opened) 

  • Include accessories if possible 

Non-sticker products 

  • Must be unopened and unused 

  • In their original packaging 

  • Tools with no signs of use, unless defective 

6. How to Initiate a Return 

📩 Write to: support@craze-nails.com 

Include: 

  • Full name 

  • Order number 

  • Reason for return 

  • Photos/videos if applicable 

  • If it is open or unopened 

  • Preference: replacement or refund 

We respond in approximately 48 hours. 

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7. Approval Process 

  1. We review the case 

  1. If approved, you will receive a Return Authorization Code (RA) 

  1. We will provide you with the return address in Spain 

  1. You must send the product within 14 days of receiving the RA 

  1. Returns without RA may be rejected 

 

8. No-Return Returns 

In some cases: 

  • minor defects 

  • clear evidence 

  • Happiness Guarantee 

Craze may offer a refund or replacement without requiring physical return. 

 

9. Responsibility During Return Shipping 

  • The customer is responsible for proper packaging 

  • Tracking is mandatory if the customer pays for shipping 

  • Lost packages without tracking cannot be refunded 

 

10. Bundles and Sets 

  • Cannot be partially returned 

  • Only full return if permitted 

  • Generally excluded, except for defect 

 

11. International Returns 

  • The same rules apply. 

  • Customs must be paid by the client. 

  • "Return to sender" packages are not accepted. 

 

12. Refunds After Return 

Upon receipt and inspection: 

  • Refund in 7 days 

  • Same payment method 

  • Shipping costs are not refunded (except for defects) 

 

13. Unauthorized Returns 

Returns without RA: 

  • may be rejected 

  • may be returned at the client's expense 

  • may be discarded 

 

14. Abuse and Misuse 

Craze may refuse returns in cases of: 

  • repeated claims 

  • suspected fraud 

  • non-compliance with conditions 

  • excessive product use 

  • inconsistent patterns 

 

15. Contact 

📩 support@craze-nails.com